Who We Are and What This Policy Covers
This Privacy Policy applies to all personal information collected, stored, and processed by Intertops Classic Casino, accessible at https://intertops-classic-casino-nz.com/. Our registered address is Level 17, 157 Lambton Quay, Wellington Central, Wellington 6011, New Zealand. We operate under casino licence number #365/JAZ.
This document explains what information we gather when you use our website or services, why we gather it, how long we keep it, who may have access to it, and what rights you hold under New Zealand law. It applies to all visitors, registered players, and anyone who contacts us through any channel, including email, phone, or our on-site contact form.
By accessing the Intertops Classic Casino website or creating an account, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please discontinue use of the site and contact us at support@intertops-classic-casino-nz.com before proceeding.
The Legal Framework We Follow
New Zealand does not have a single piece of legislation dedicated exclusively to online gambling privacy. Instead, privacy obligations for operators like Intertops Classic Casino are governed by a combination of instruments that together set a clear standard for how player data must be handled.
- Privacy Act 2020 – This is the primary piece of legislation governing the collection, use, storage, and disclosure of personal information in New Zealand. It replaced the Privacy Act 1993 and introduced stronger obligations on organisations, including mandatory reporting of certain privacy breaches to the Office of the Privacy Commissioner.
- Information Privacy Principles (IPPs) – The thirteen IPPs set out under the Privacy Act 2020 define the minimum standards we must meet when handling your personal information. They cover everything from the purpose of collection to how we correct inaccurate data.
- Gambling Act 2003 – This Act governs gambling-related activity in New Zealand and imposes specific record-keeping and identity verification requirements on operators. Certain data we collect is required by this legislation, not optional.
- Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act) – Online casino operators are subject to AML/CFT obligations, which require us to verify the identity of players, monitor transactions, and report suspicious activity to the New Zealand Police Financial Intelligence Unit where required.
- Electronic Transactions Act 2002 – Governs the validity of electronic communications and contracts relevant to how we interact with you digitally.
Where our licence conditions or applicable law require us to collect or retain certain information regardless of your preferences, we will do so and will explain clearly why that data is necessary.
What Personal Information We Collect
Information You Give Us Directly
When you register an account, make a deposit, request a withdrawal, contact support, or interact with our platform in any way that requires you to identify yourself, we collect information you provide. This includes:
- Full legal name
- Date of birth (to verify you are 18 or older as required by New Zealand law)
- Residential address in New Zealand
- Email address
- Phone number
- Payment information, including card details, cryptocurrency wallet addresses, or other payment method identifiers used to deposit or withdraw funds
- Copies of government-issued identification documents such as a passport or driver’s licence, where required for identity verification under AML/CFT obligations
- Proof of address documents such as a utility bill or bank statement
- Any correspondence you send us, including support tickets, emails to support@intertops-classic-casino-nz.com, or calls to +64 4 470 1659
Information Collected Automatically
When you visit https://intertops-classic-casino-nz.com/, certain technical information is collected automatically through standard web technologies. This includes:
- IP address and approximate geographic location derived from it
- Device type, operating system, and browser version
- Pages visited, time spent on each page, and navigation path through the site
- Referring website or search query that brought you to our site
- Session identifiers and cookie data (see our Cookie Policy for full details)
- Game activity data, including which games you played, session duration, bet amounts, and outcome records
Information From Third Parties
In some circumstances we receive information about you from third parties. This may include:
- Identity verification agencies and document authentication services used to complete AML/CFT checks
- Payment processors and banking intermediaries who confirm the legitimacy of transactions
- Fraud detection and chargeback prevention services
- Regulatory bodies or law enforcement agencies acting within their legal powers
We do not purchase marketing lists or obtain personal data from data brokers for advertising purposes.
Why We Collect and Use Your Information
Every piece of personal information we hold serves a defined purpose. We do not collect data speculatively or hold it for uses we have not identified.
To Provide and Manage Your Account
We need your registration information to create and maintain your Intertops Classic Casino account, verify your identity, process your deposits and withdrawals, and ensure the correct NZD balances and transaction records are maintained. Without this, we cannot provide the service.
To Comply With Legal Obligations
New Zealand law requires us to verify player identities before processing withdrawals above certain thresholds, retain financial transaction records for a minimum of five years under AML/CFT requirements, and report suspicious transactions to the Financial Intelligence Unit. These are not discretionary activities. Refusing to provide the information required for these checks may result in your account being restricted or closed.
To Protect Players and Prevent Harm
The Gambling Act 2003 and responsible gambling principles require us to monitor player behaviour for signs of problem gambling. We use account activity data to identify patterns that may indicate a player is experiencing harm, to apply self-exclusion requests accurately, and to enforce deposit limits or cooling-off periods that players set themselves.
To Process Payments Securely
Payment data is used solely to process your financial transactions, verify that funds originate from sources in your name, and investigate any disputed transactions. We work with PCI-DSS compliant payment processors and do not store full card numbers on our own servers.
To Improve the Platform
Aggregated and anonymised usage data helps us understand which features players find useful, where technical problems occur, and how the site performs across different devices and connections. This does not involve profiling individual players for commercial purposes.
To Communicate With You
We use your contact details to send transactional messages such as deposit confirmations, withdrawal notifications, account security alerts, and responses to support enquiries. Where you have opted in, we may also send information about promotions and new features. You can withdraw consent for marketing communications at any time by emailing support@intertops-classic-casino-nz.com or using the unsubscribe option in any marketing email.
To Detect and Prevent Fraud and Cheating
We monitor account activity, device fingerprints, and IP data to detect duplicate accounts, bonus abuse, collusion, and other activities that breach our Terms and Conditions or New Zealand law. This is both a security measure and a regulatory requirement.
How We Share Your Information
We do not sell personal information. We do not share it with advertisers. There are, however, specific circumstances in which your data is disclosed to third parties, and we are transparent about each of them.
Service Providers
We engage third-party companies who process personal data on our behalf under strict data processing agreements. These include:
- Payment gateway and banking partners who process deposits and withdrawals
- Identity verification and AML/CFT compliance providers
- Fraud prevention and security monitoring services
- Customer support platform providers
- Cloud hosting and IT infrastructure services
- Game software providers such as Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, and others whose titles appear in our library
These providers may only use your data for the specific purpose for which it was shared and may not use it for their own commercial ends.
Regulatory and Law Enforcement Disclosure
Where we are legally required to do so, we will disclose personal information to the New Zealand Police, the Department of Internal Affairs, the Financial Intelligence Unit, or other bodies exercising statutory authority. We will only do so to the extent required by law and will not disclose more than is necessary.
Business Transfers
In the event that Intertops Classic Casino undergoes a merger, acquisition, or sale of assets, personal information held by us may be transferred as part of that transaction. We will notify affected players if such a transfer affects how their data is used.
Data Retention
We retain personal information only for as long as it is needed for the purposes described in this policy or as required by law.
- Account and identity records are retained for a minimum of five years after account closure, in line with AML/CFT Act obligations.
- Transaction and financial records are retained for at least seven years to satisfy tax and financial compliance requirements.
- Responsible gambling records, including self-exclusion requests and intervention history, are retained for the duration required to enforce those measures effectively.
- Marketing consent records are kept until you withdraw consent, plus a reasonable period to demonstrate compliance.
- Technical logs and session data are typically retained for 12 months unless a specific investigation requires longer retention.
Once the applicable retention period has passed, personal information is securely deleted or rendered permanently unidentifiable.
Your Rights Under the Privacy Act 2020
As a New Zealand resident, you have specific rights in relation to your personal information. We take these seriously and have processes in place to respond promptly.
Right of Access
You have the right to ask us whether we hold personal information about you and to request a copy of that information. We will respond within 20 working days as required by the Privacy Act 2020. In some cases, we may need to verify your identity before releasing information, to ensure we are not disclosing your data to someone else.
Right of Correction
If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. Where we correct information at your request, we will take reasonable steps to notify any third parties to whom the information has been disclosed if you ask us to do so.
Right to Complain
If you believe we have mishandled your personal information, you have the right to raise a complaint with us directly in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.
Right to Withdraw Marketing Consent
Where we are contacting you for marketing purposes on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You can do this through the unsubscribe link in any marketing message or by contacting support@intertops-classic-casino-nz.com.
To exercise any of these rights, contact us at:
- Email: support@intertops-classic-casino-nz.com
- Phone: +64 4 470 1659
- Post: Level 17, 157 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM
Security Measures
We apply technical and organisational safeguards appropriate to the sensitivity of personal information we hold. These include:
- SSL/TLS encryption across the entire website to protect data in transit
- Encryption of sensitive data fields at rest within our databases
- Access controls that limit which staff members can view personal data and under what circumstances
- Regular security assessments of our systems and those of our key service providers
- Incident response procedures designed to contain and remediate data breaches promptly
Despite these measures, no system connected to the internet can guarantee absolute security. If we become aware of a privacy breach that is likely to cause serious harm, we are required under the Privacy Act 2020 to notify both the Office of the Privacy Commissioner and the affected individuals without undue delay.
Mandatory Privacy Breach Notification
The Privacy Act 2020 introduced mandatory breach reporting obligations for organisations operating in New Zealand. If we suffer a privacy breach involving your personal information and that breach is likely to cause you serious harm, we will:
- Notify the Office of the Privacy Commissioner as soon as reasonably practicable after becoming aware of the breach.
- Notify you directly with information about what occurred, what data was affected, what steps we have taken, and what you can do to protect yourself.
We maintain an internal privacy breach register and conduct regular reviews to minimise the risk of breaches occurring.
Responsible Gambling and Data Use
Intertops Classic Casino takes its obligations under responsible gambling principles seriously. Data collected about your account activity, including session frequency, deposit patterns, and game selection, may be used to:
- Identify signs of problem gambling behaviour and trigger welfare checks
- Apply and enforce self-exclusion requests you have submitted
- Enforce deposit limits, loss limits, or session duration limits you have set
- Comply with any third-party self-exclusion registers applicable in New Zealand
This use of your data is necessary for the protection of player welfare and is not subject to opt-out, as it forms part of our licence obligations. All players must be 18 or over to access Intertops Classic Casino. We use date of birth data collected at registration to enforce this requirement without exception.
International Data Transfers
Intertops Classic Casino operates infrastructure and engages service providers that may be located outside New Zealand. Where personal information is transferred to a country that does not provide equivalent privacy protections to those required under New Zealand law, we take steps to ensure appropriate safeguards are in place. These may include contractual clauses that require the recipient to handle your data to a standard consistent with the Privacy Act 2020.
We will not transfer your personal information internationally for purposes beyond those described in this policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website. A full description of the cookies we use, their purpose, and how to manage your cookie preferences is set out in our Cookie Policy, which forms part of this privacy framework. You can manage cookie settings through your browser at any time, though disabling certain cookies may affect your ability to use some features of the site.
Children and Minors
Our services are strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has registered an account or provided us with personal information, we will close the account and delete the relevant data promptly. If you believe a minor has accessed our platform, please contact us immediately at support@intertops-classic-casino-nz.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or the services we offer. When we make changes that are material to how we handle your personal information, we will notify you by email to the address on your account or by displaying a prominent notice on the website before the changes take effect. Continued use of the site after such notice constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise any of your rights under the Privacy Act 2020, please reach out to us through any of the following channels:
- Email: support@intertops-classic-casino-nz.com
- Phone: +64 4 470 1659
- Address: Level 17, 157 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM
We aim to acknowledge all privacy-related enquiries within two business days and to resolve them fully within 20 working days in accordance with the Privacy Act 2020.